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Unified Communications

Unified communications provide additional services for collaboration between users, regardless of their existing communication systems. UC describes technologies that allow the integration of enterprise communication services such as voice and IP telephony, mobility features and extension, instant and unified messaging, audio/web and video conferencing. It also includes enhanced collaboration tools that provide features such as data sharing, call control and integration with existing or new call centers. Furthermore, using UC as an open platform and with the addition of a set of accompanying tools, these call center integrated solutions enable the users to seamlessly interact with other business applications and processes.

Unified Communications

IDEAL Technology provides a superior user experience by offering unique UC solutions that interconnect all these technologies in a single application and unified platform for faster decision making and quality interactions.
Our Unified Communications Solutions cover all latest technologies including but not limited to: IP PBX, Softphones, SIP & Analog phones and smart collaboration tools connecting users with businesses.

Vendors

Products

  • OXO Connect

    Unified Communications

    OXO Connect is a new generation of communication platforms, entirely dedicated to small and medium businesses. The OXO Connect platform is a hybrid model that's ready for the cloud, and is at the heart of our feature-rich SMB offering that includes: Scalable collaboration with Rainbow cloud service A complete range of wireline and wireless phones A range of desktop applications to increase productivity Enhanced off-site mobility to keep users connected anywhere, anytime Customer welcome from simple voicemail to integrated call routing and professional greetings Single network infrastructure for voice and data services The cornerstone of ALE's SMB offering, OXO Connect (formerly known as OmniPCX Office RCE) is easy to install, use and maintain. It meets all SMB communications needs, from 5 to 300 users.

  • OmniPCX Enterprise Communication Server

    Unified Communications

    The OmniPCX Enterprise Communication Server (CS) helps employees of an enterprise connect in real time whatever their location, and hold high-quality business calls with their colleagues and customers. Businesses can connect the OmniPCX Enterprise CS to the Alcatel-Lucent Rainbow cloud service. The Rainbow mobile, borderless collaboration application is the perfect companion to business phones and helps employees respond faster and better to business requests.

  • Wireless Phones

    Unified Communications

    Digital Enhanced Cordless Telecommunications (DECT) technology offers cost-effective, on-site mobility using your IP or TDM network. Employees can roam your premises, from warehouses and hospitals to construction sites and school campuses, and always be reachable. Our DECT Access Points and Base Stations pair with ALE DECT handsets for full integration with Alcatel-Lucent Communication Servers (enabling features like dial-by-name and multi-line management), so your workers are reachable anywhere on the company premises.

  • DECT & WiFi Platforms

    Unified Communications

    Digital Enhanced Cordless Telecommunications (DECT) technology offers cost-effective, on-site mobility using your IP or TDM network. Employees can roam your premises, from warehouses and hospitals to construction sites and school campuses, and always be reachable. Our DECT Access Points and Base Stations pair with ALE DECT handsets for full integration with Alcatel-Lucent Communication Servers (enabling features like dial-by-name and multi-line management), so your workers are reachable anywhere on the company premises. For a premium mobile voice solution on your company's premises, simply take your existing WLAN network - and add handsets. Alcatel-Lucent 8118/8128 Wireless LAN Handsets provide a convenient and practical solution for on-site mobile communications in any business environment. Featuring excellent voice quality, a durable design and advanced features.

  • DeskPhones

    Unified Communications

    Cost-effective, Premium, Smart, Soft. DeskPhones with high-quality audio. With their modern business-grade design, the range of deskphones offers high-quality telephony with simple and elegant interactions. Available with models to suit all needs and budgets, so your entire organization can stay connected and communicating with high-quality audio. Premium desk phones with their modern business-grade design, our deskphones offers high-quality telephony with simple and elegant interactions. Contemporary desk phones offer excellent sound quality, elegant design and optimized ergonomics for a superior communication experience. Stay ahead of the competition by investing in world-class telephony equipment that offers premium sound quality, optimized ergonomic designs and an impressive list of advanced features and add-ons. Available with IP or digital (TDM) technologies, all Premium DeskPhones Models are compatible with each other, allowing you to mix and match models depending on your business needs. The superb build quality of these phones, as well as their impressive list of features and add-ons, ensures that your investment today will offer excellent communication services for many years to come. High-end IP deskphones provide an immersive HD video experience and market-leading telephony features - all at an affordable price. These sleek and intuitive business phones bring the deskphone experience to life with rich contextual menus and industry-specific applications. Designed for professionals in office environments and for hotel guests in their rooms, our Smart DeskPhones boast vivid 7-inch touchscreens, easy-to-use navigation, plus the highest quality wideband audio and video - for conversations you'll remember. Alcatel-Lucent offers IP Desktop Softphones, an application binging all the features of a desk phone to your mobile phone.

  • Accessories

    Unified Communications

    Atlinks accesories like, Headsets, Handsets, Repeaters (IP & Dect), IP DECT mini-systems, are ideal tools to expand performances of your existing installation. Alcatel accesories make the difference by their discreet and modern design, their performances and their outstanding quality making each task an incomparable work experience. According to your needs, choose the appropriate product to keep in touch with your installation in order to stay concentrated and focused when working.

  • Micro System

    Unified Communications

    Your company headcount is increasing, this telephony solution adapts to this change. Mobility is key within your needs and you're looking for an affordable and reliable DECT-based system. Alcatel Micro System is the answer to your requirements. This DECT solution, specially designed for small companies, is composed of an out-of-sight base, which has to be installed in a key area of your workplace to offer a better range, and of a wireless DECT handset.This clever system is flexible and scalable. Up to 6 handsets can be paired and 6 SIP accounts are supported.

  • Voice Over IP Phones

    Unified Communications

    VoiP phones provide an enterprise grade communication experience using your favorite ip communication service. Enjoy a wideband audio quality experience that your business requires for impactful conversations. Benefit from a premium experience and handle your most important calls with extra confidence: The large screens offer contextual menus for intuitive navigation and access to your corporate directory for an instant connection. The Voip Phones offer a stylish, elegant and contemporary design that your business deserves.

  • Analog Phones

    Unified Communications

    Alcatel Business manufactures corded/cordless analog phones, designed to meet companies, SME and SoHo needs. Our aim is to offer innovative terminals with unique features to help companies to support their growth and success.

  • Conferencing Solutions

    Unified Communications

    Enjoy better-quality conference calls on this dedicated IP conference phone, or use your own deskphone, PC or smartphone with our conferencing modules. Our range of conferencing solutions transform your conferencing experience with high-quality audio, easy connectivity to your existing platforms, and powerful conferencing features. Whether you’re accustomed to the benefits of IP voice services or looking to adapt and enhance your existing devices, our conferencing products will meet your needs.

  • FortiVoice

    Unified Communications

    The FortiVoice solutions accommodate efficient employee collaboration within a centralized, safe, and secured environment so your organization can provide the best customer service through a variety of our unique and advanced communication features. Powerful, affordable, and simple, FortiVoice phone systems have the strength to make call management easier in offices with up to 50,000 users. With integrated voice, conferencing, and fax, FortiVoice empowers you to manage calls easily across offices, control communication costs, and stay connected globally. The solution is offered as a hardware appliance, virtual machine or for cloud infrastructure.

  • FortiFone

    Cyber Security Unified Communications

    FortiFone devices span a range of versatile IP phones for needs for offices, hotels, front desk reception, conference calls, soft clients and more. Each FortiFone is equipped with high-definition (HD) audio quality, programable lines, and reliable performance to streamline efficiencies. FortiFone Softclients for mobile and desktops allow employees to seamlessly communicate anytime, anywhere. The solution is also available as a Softclient for Andoid, iOS, Windows and Mac.

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